Baanch Help Center

Yes. BAANCH formulas are designed to be gentle, balanced, and suitable for all skin types, including sensitive skin.

Our products are thoughtfully developed with science-backed ingredients and created to meet high safety standards.

No. BAANCH avoids unnecessary harsh ingredients like parabens, sulfates, and aggressive irritants.

Absolutely. BAANCH is made for everyone — simple, effective care for all routines.

Placing an order at Baanch is simple. Simply browse all our amazing skin and hair care products, add your desired items to your cart, then checkout securely. We have you covered with multiple payment methods to provide you with an enjoyable, hassle-free shopping experience.

All orders placed with Baanch will ship within (on average) 2-3 business days of being processed. After that, it will typically take 5-7 business days depending on where you are located, before your shipment reaches your door. We work hard to ensure that your products arrive in a timely manner and will send you status updates throughout the shipping process.

Yes, you will be able to track your order that you placed with Baanch. We will send you a tracking number via either email or SMS as soon as your order ships. You will then be able to see the tracking status of your package as it is en route to you, until it arrives at your front door.

Currently, Baanch only ships inside of India; this is to ensure that you receive your order in the fastest and most dependable way. We are working on providing you with a wide array of international shipping services and should be able to make an announcement sometime soon. Be sure to stay in touch with us for updates on when we will be able to provide you with worldwide delivery options.

Baanch offers returns within 7 days after receiving your merchandise as long as they are unopened, unused, and in unopened boxes. To initiate a return, please contact Baanch’s customer service department, who will assist you in returning your order.

Your product will be processed within 5-7 business days after it is received, as long as it has passed our quality assurance check, and we have provided you with confirmation that we will issue your refund or send a replacement for your item.

In the majority of cases, customers are responsible for paying the cost of the return shipping when returning an order, but Baanch will pay for return shipping if the item is defective or damaged upon arrival; please contact Customer Service for the return label.

We apologize for any inconvenience caused by receiving a damaged or incorrect item. Please contact Customer Service immediately with photographic documentation of the defect, and we will replace your item at no expense to you or arrange for a full refund.

Many Baanch skin and hair care items are recommended for regular, daily usage given their unique formulations. Therefore, a daily application for cleansers and moisturizers is entirely appropriate, while exfoliators and treatments must be applied in accordance with the manufacturer's specifications to achieve maximum effect.

The time frame to achieving visible results from Baanch products is dependent upon several factors: your unique skin or hair type, and the frequency and consistent use of each respective item. For some users, they experience early signs of improvement within 1-2 days, while other users receive clarity and overall health benefits within a 4-6 week period, as long as they use the products according to the manufacturer's guidelines.

If after using your Baanch product consistently you are not seeing any results, please remember that both skin and hair products usually take time to provide meaningful improvement and require your continued patience. At that time you should reach out to our Baanch customer support team for any additional help related to product suggestions depending on your unique needs.

Yes, we have designed all the Baanch skin and hair care products to work effectively together and can easily be layered in your daily skin care regimen. Please layer as needed to best suit your skin or hair care needs. You may also wish to spread the introduction of Baanch products over the course of the first month to allow your skin or hair to properly acclimate to our product.