Terms & Conditions

Baanch is proud of its commitment to providing accurate and honest information about our products. We will provide you with complete information about any product we sell, including descriptions, ingredients, images and pricing. While it is our goal to maintain the accuracy of the information we provide, we cannot guarantee that we have captured every detail perfectly or that everything will always be in the same condition.

As products evolve, minor changes to package designs, colours and textures may occur. Nevertheless, our focus will always be on delivering exceptional quality, safety, and transparency to our customers through ongoing improvements in the formulation of our products.

By purchasing through the website, you are making a request to buy our products, however we cannot guarantee your order until we verify the stock of your chosen product and confirm that we can ship to the address provided in your order. We may need to cancel or modify orders because of a lack of available inventory or incorrect pricing and/or because of unexpected problems with our systems.

We reserve the right to deny orders that we feel may have been placed fraudulently; if your order is returned after payment has been processed, we will refund all amounts paid in accordance with our refund policy and be open and honest about what happened.

Baanch strives diligently to process all orders in accordance with the timelines posted on its website and to ship those orders promptly after processing. After an order has been shipped, delivery times will vary based on the customer's location and the availability of local shipping services. We partner with reputable shipping service providers; however, due to circumstances beyond our control, unexpected weather conditions, regional restrictions and other factors can sometimes have an effect on delivery times.

Thanks for being patient and understanding during these times. Also, please understand that Baanch is not responsible for delays or problems with deliveries that are caused by our couriers or things that are out of our control. But we are always here to help you.

At Baanch, we want to ensure that you're totally delighted with your products. That's why we've developed a Return and Exchange Policy that's easy to understand, so you don't have to worry about complicated rules and procedures. If your returned item qualifies, you'll receive a refund on your original method of payment within 7 to 10 business days after we have received and inspected it.

Please keep in mind that items sold at a discount or during a promotion may have different return terms from those stated at the time of purchase. If you need assistance, don't hesitate to contact us via our customer service department.

Our skincare products are intended for external use only unless otherwise specified. Always perform a patch test before using a new product, especially if you have sensitive skin or known allergies. Discontinue use immediately if irritation occurs.

We recommend consulting with a dermatologist or healthcare professional before use if you are pregnant, nursing, or have any pre-existing skin conditions. Keep all products out of reach of children and pets.

Follow all usage instructions provided with each product. Overuse or misuse of skincare products may lead to adverse effects. Store products in a cool, dry place away from direct sunlight unless otherwise directed.

Baanch's website features the brand's own name, logo and many different artistic elements (i.e., images/graphics) that have taken considerable time and effort to create. It is the result of Baanch's creativity and brand identity. As such we must ask that you do not take, use, copy or reproduce content for your own purposes or share our content commercially without written consent from Baanch. Additionally, any infringement of our Intellectual Property Rights may result in legal proceedings.

As a partner of the Baanch brand and a supporter of our company and philosophy you are indirectly assisting Baanch, in protecting its creativity, values and unique brand identity.

At Baanch, we take your privacy very seriously. We are committed to protecting your personal information, including any data you share with us while using our website. The information that you give us is managed in accordance with the Baanch Privacy Policy and explains how we collect, use, store and protect your information to provide you with a safe and secure user experience.

We encourage you to read the Baanch Privacy Policy to better understand how we will responsibly manage the data we collect from you.

Although Baanch provides customers with the best possible website and product experience, Baanch cannot be liable for any indirect or incidental damage or liability that may arise from the use of its website or products. Due to the different characteristics associated with each individual's skin or hair type, each customer could have different results based on their own unique factors.

The maximum that our liability will be will equal to the total of what was actually paid for any purchased products; therefore, we provide both you and Baanch with equitable, clear and transparent results.

The Baanch platform expects all users to show due respect and responsibility, both to each other and to the site itself, while participating on the Baanch site. By using the Baanch site, each user is acknowledging that they will not use the site in any manner that would cause harm to Baanch, the Baanch brand, or to any other user of the Baanch platform. Additionally, users must not knowingly provide the Baanch team with any type of false or misleading information, and they must abstain from conducting any type of activity that may have an adverse impact on Baanch (for example, sending unsolicited advertisement, spam, or similar types of communications).

If a user violates any of these expectations, the user's ability to access the Baanch site may be blocked or terminated immediately and without notice in order to maintain a positive and safe environment for the Baanch platform community.

The following is a statement confirming that links to other websites (external sites) may be found on the Baanch website. These third-party sites may contain further offerings or information; however, Baanch does not control, endorse or otherwise be immediate with the contents, products, or method of operation of the external sites that you may access from our site. After visiting our site, the policies of the external site(s) apply.

Baanch has no responsibility for any of the following: the accuracy, security, or privacy practices associated with third-party platforms.

From time to time, Baanch reserves the right to modify or change the terms and conditions included here to reflect:

1) Baanch's changing business model;

2) updates to Baanch products and services; 3) Baanch compliance with all necessary laws. All changes made to the terms and conditions will be effective on the day they are published to the Baanch website.

You can be assured that when you continue to use the website after Baanch modifies its terms and conditions, you are agreeing with Baanch's most current statement of terms and conditions. Therefore, it is important that you check this page regularly so that you remain aware of the latest terms and conditions from Baanch.

All terms and conditions detailed in this document shall be governed exclusively by the law of India and interpreted solely under such law. All transactions on this website (whether product purchases or otherwise) will be governed by Indian law; any and all disputes originate from, or use of the Baanch website (including but not limited to successful or unsuccessful transactions thereof), and all such disputes must be resolved under Indian law and within the jurisdiction of the Indian courts.

By agreeing to these terms, you acknowledge that you have read and understood this agreement ; you fully agree to be bound by the same to the extent permitted by law to ensure an equitable, consistent result for both you and for Baanch.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please don't hesitate to reach out to our customer service team. We're here to help ensure you have the best possible experience with our skincare products.