Refund policy

Returns and refunds

We want you to love your Baanch skincare. If something is not right, you can request a return within 7 days of delivery.

What can be returned

For hygiene and safety reasons, we can only accept a return if the product is:

  • Unopened and unused, with the seal intact
  • In its original packaging and condition
  • Sent with the order number or invoice

Products that have been opened, used, or have a broken seal cannot be returned unless they arrived damaged, defective or incorrect.

Damaged, defective or wrong items

Please check your order when it arrives. If a product is damaged, leaking, defective, or not what you ordered, contact us within 48 hours of delivery with your order number and clear photos or an unboxing video. We will arrange a free pickup and send you a replacement or a full refund, whichever you prefer.

How to request a return

  1. Email us at info@baanch.com within 7 days of delivery with your order number, the product(s) you want to return, and the reason.
  2. We will reply within 2 business days with return instructions.
  3. Please do not send products back without contacting us first. Returns sent without approval cannot be accepted.

Return shipping

  • Damaged, defective or wrong item: return shipping is free. We arrange the pickup.
  • Any other reason (for example, you changed your mind): you send the unopened product back to us at your own cost. Please use a trackable courier, as we cannot refund parcels that do not reach us.

Return address:
Kpreet Venture Private Limited
99 Green Park, Dadi Ka Phatak, Jhotwara
Jaipur, Rajasthan 302012, India

Refunds

  • We inspect returned products within 2 business days of receiving them and email you once the refund is approved.
  • Approved refunds are issued to your original payment method within 5 to 7 business days. Your bank may take a few extra days to show it.
  • For Cash on Delivery orders, we refund to your bank account or UPI ID, which we will ask for by email.
  • Shipping on Baanch orders is free, so there are no shipping charges to refund or deduct.

Offers and free products

If you received a free product as part of an offer (such as Buy 1 Get 1 Free), please return it unopened along with the paid product. If the free product is not returned, its value may be deducted from your refund.

Items that cannot be returned

  • Opened or used products, or products with a broken seal (unless damaged, defective or wrong)
  • Return requests made more than 7 days after delivery
  • Gift cards

Exchanges

We replace products that arrive damaged, defective or incorrect. For anything else, please return the unopened product for a refund and place a new order.

Order cancellation

You can cancel your order for a full refund any time before it is shipped. Email us with your order number. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.

Contact and grievances

Kpreet Venture Private Limited
99 Green Park, Dadi Ka Phatak, Jhotwara, Jaipur, Rajasthan 302012, India
Email: info@baanch.com

We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.

Grievance Officer: Anshul Choudhary
Phone: +91 94607 91136
Email: kptventure@gmail.com

We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.